Last Updated: October 1, 2026
Finloop Solutions Privacy Policy
Commitment to Privacy
At Finloop Solutions LLC ("we," "us," or "our"), we are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, process, and protect your personal information when you:
Use any of our applications ("the Apps").
Visit our website at Finloop Solutions (https://finloop-solutions.com).
Interact with us through any of our services (collectively referred to as "the Services").
This Privacy Policy is designed to help you understand:
The types of data we collect and process.
How and why we use this data.
Your rights regarding your personal information.
The measures we take to protect your data.
We value your trust and aim to provide transparency about our privacy practices. If you have any questions or concerns about this Privacy Policy, please refer to the Contact Information section below.
Applicability of the Privacy Policy
This Privacy Policy applies to all apps and services (including our website) under the Finloop Solutions brand, managed and operated by Finloop Solutions LLC, a company registered in the United States (3524 Silverside Road, Suite 35B, Wilmington, DE 19810, registration number 3681225). It governs how we collect, use, and protect personal information when you interact with our services.
However, this Privacy Policy does not apply to:
Ecommerce Platforms: Data collection by platforms such as Shopify.
Merchants: The practices of merchants using our apps to run their businesses.
Third-Party Services: Integrated third-party services and tools.
Importance of Reviewing This Policy
It is essential to review this Privacy Policy before engaging with our services. By accessing or using any of our apps, visiting our website, or providing personal information, you acknowledge that you have read, understood, and agreed to the practices outlined here.
If you do not agree with any aspect of this Privacy Policy, we strongly advise you to refrain from:
Using our apps.
Visiting our website.
Sharing any personal information with us.
Changes to This Privacy Policy
Update Notification Process
We may revise this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs. When updates are made, we will:
Post the updated Privacy Policy on our website at Finloop Solutions (https://finloop-solutions.com).
Update the "Last Updated" date at the top of this document.
For significant changes that affect your rights or how we handle your data, we will provide advance notice as required by applicable law. Notification methods may include:
Prominent notices: Displayed within our apps or on our website.
Direct communication: Email or other direct communication channels, sent at least 30 days before the changes take effect.
How We Collect and Use Your Personal Information
Categories of Information Collected
The types of personal information we collect depend on how you interact with our apps, website, and services. The categories of information we may collect include:
Contact Information: Your name, email address, phone number, and mailing address.
Account Information: Login credentials, account settings, and other data needed to manage your user account.
Service Usage Data: Details about your interactions with our apps and website, including navigation, feature usage, and session activity.
Customer Support Data: Information provided when you contact us for support, such as the content of your messages and any additional data needed to resolve your inquiries.
Merchant and End-Customer Transaction and Communication Data: Information processed through the Apps on behalf of Merchants, which may include customer identifiers and contact details, order, subscription or payment-related events, notification or message content, delivery metadata, and related transaction information, depending on the functionality used.
We do not knowingly collect, sell, or share personal data from children under 18 years of age. If we learn that a child under 18 has submitted personal information without parental or guardian consent, we will take reasonable measures to remove or delete such information as soon as possible. We will not use such information for any purpose, except where necessary to protect the safety of the child or others or as required by law. If you believe a child under 18 has provided us with personal data, please contact us at support@finloop-solutions.com.
Sources of Data
We collect personal information through various means, including:
Direct Input: Information you provide when registering an account, making a purchase, or interacting with our apps and services.
Cookies and Tracking Technologies: Automatically collected data from your use of our website or apps, such as IP address, browser type, device information, network connection details, and other engagement-related data. For more details, refer to our Cookie Policy (https://finloop-solutions.com/cookie-policy).
Third Parties: Data obtained from external sources, such as Shopify, analytics providers, and advertising platforms when you engage with our services through their systems.
Where We Process Data
Our data processing and operational activities take place in multiple locations to support the functionality of our apps and services. Our primary servers and systems are hosted in the United States.
If you are located outside these jurisdictions, please be aware that your data may be transferred to, stored, and processed in the aforementioned countries. Additionally, your information may be subject to access requests from governments, courts, or law enforcement agencies under applicable laws.
If personal information is transferred across national borders, we will comply with applicable data protection laws governing international data transfers.
Where required, we may rely on recognized transfer mechanisms such as adequacy decisions, standard contractual clauses, applicable UK transfer mechanisms, or other legally permitted safeguards.
How the Data Is Used
We use the personal information we collect for the following purposes:
Service Delivery: To provide, operate, and maintain our apps and services, including processing transactions, managing accounts, and delivering updates or notifications. For this type of data processing, we rely on the performance of a contract (e.g., our Terms of Service).
Security, Fraud, and Abuse Prevention: We may use personal information to maintain the security and integrity of the Services and to detect, prevent, investigate, mitigate, and respond to fraud, phishing, spam, abuse, misuse, security threats, unauthorized access, and violations of our Terms of Service or applicable Product Schedules.
Where this Processing is carried out as part of providing and securing the Services on behalf of a Merchant, we act as a Service Provider or Processor, as applicable.
Where we independently determine the purposes and means of a separate Processing activity for our own legal compliance, establishment, exercise or defence of legal claims, or to investigate, prevent, or respond to fraud, abuse, or security threats affecting FINLOOP SOLUTIONS, the Services, or related infrastructure independently of the Merchant’s instructions, we may act as a Business or Controller solely with respect to that separate Processing and only to the extent required by applicable Data Privacy Laws.
Where applicable, such independent Processing may rely on our legitimate interests in protecting the Services and preventing misuse, on compliance with legal obligations, or on another lawful basis available under applicable law.
Customer Support: To respond to inquiries, resolve issues, and improve the overall user experience. For this type of data processing, we rely on our legitimate interest to assist customers efficiently.
Marketing and Advertising: To send promotional communications via email, text, or postal mail and display advertisements in stores of users of our services. This may include tailoring our services and advertising based on your interactions. For this type of data processing, we rely on your consent.
Legal Compliance: To comply with applicable legal, regulatory, or contractual obligations, such as responding to lawful requests or enforcing our Terms of Service. For this type of data processing, we rely either on the performance of a contract (e.g., enforcing our Terms of Service) or our legal obligation (e.g., responding to lawful requests).
We are committed to using your personal information responsibly and in ways that respect your rights while enhancing your experience with our services.
How We Disclose Personal Information
We share personal information with third parties only as necessary to provide our services, comply with legal obligations, or fulfill other legitimate purposes as outlined in this document. Below is an overview of the types of disclosures we may make and the parties involved.
Service Providers
We engage trusted service providers to perform essential functions on our behalf, including:
IT management and infrastructure services
Payment processors for secure transaction handling
Data analytics platforms to improve and optimize our services
Customer support teams to assist with inquiries and issues
Cloud storage providers to securely store and manage data
These providers process your personal information solely in accordance with our instructions and applicable data protection laws.
Partners
We collaborate with partners and platforms, such as:
Ecommerce Platforms: For example, Shopify, which enables the functionality of our apps.
Advertising Networks: To deliver targeted advertisements, measure campaign effectiveness, and support marketing efforts.
Integration Partners: Third-party services that enhance the functionality of our apps (including customer support and additional product development).
These entities process information according to their own privacy policies, and we encourage you to review them.
Security, Fraud, and Abuse Prevention
We may disclose limited relevant personal information to platform operators, infrastructure or messaging providers, service providers, or other third parties directly involved in investigating, preventing, or mitigating fraud, phishing, spam, abuse, misuse, or security threats affecting the Services.
We make such disclosures only where reasonably necessary and legally permitted, and limit the information disclosed to what is reasonably necessary for the relevant investigation, prevention, mitigation, or response.
Enforcement and Regulatory Bodies
We may disclose personal information to comply with legal or regulatory requirements or in the context of business operations, including:
Responding to lawful requests, such as subpoenas or court orders.
Enforcing our Terms of Service or other agreements.
Protecting the rights, safety, and property of users, employees, or others.
Facilitating mergers, acquisitions, or other business transactions (e.g., bankruptcy proceedings).
Affiliates
We may disclose personal information to our affiliates for legitimate business interests, including:
Managing our operations efficiently.
Facilitating mergers or bankruptcy proceedings.
Complying with legal obligations.
Enforcing our Terms of Service.
Protecting the rights of our users or others.
User-Generated Content
Our services may allow you to create user-generated content. Please be aware that any content you submit to public areas of the Services will be accessible to anyone.
We do not control who may access the information you choose to share publicly and cannot guarantee that those who view this information will respect your privacy or keep it secure. We are not responsible for:
The privacy or security of any information you make publicly available.
The accuracy, use, or misuse of any information you share with or receive from third parties.
Categories of Information Shared
In the past 12 months, we have disclosed the following categories of personal information to third parties:
Identifiers: Contact details such as your name, email address, and phone number.
Commercial Information: Records of transactions or customer support inquiries.
Internet or Network Activity: Usage data, including interactions with our apps and website.
These disclosures are made to service providers, business partners, and affiliates to support the operation and delivery of our services.
Sale or Sharing of Personal Information
As defined by applicable privacy laws, we may have "sold" or "shared" certain personal information within the past 12 months to support advertising and marketing activities. This may include:
Contact information, such as your email address.
Usage and interaction data from our apps and website.
Such sharing typically involves advertising partners and marketing platforms to deliver personalized advertisements.
Your Choices
You can opt out of the sale or sharing of your personal information at any time by:
Contacting us directly.
Following the instructions in the Your Rights and How to Exercise Them section.
Your Rights and How to Exercise Them
Overview of User Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
Right to Access / Know: Request access to the personal information we hold about you, including how we use and share it.
Right to Delete: Request the deletion of personal information we maintain about you.
Right to Correct: Request corrections to inaccurate or incomplete personal information.
Right to Data Portability: Request a copy of your personal information in a portable format or have it transferred to another party.
Right to Opt-Out of Sale or Sharing: Request that your personal information not be "sold" or "shared" for purposes like targeted advertising, as defined by applicable laws.
Right to Restrict Processing: Request limitations on how your personal information is processed in certain circumstances.
Right to Appeal: If your request is denied, you may appeal the decision.
Right to Non-Discrimination: We cannot retaliate against you for exercising your rights.
Managing Communication Preferences
You can opt out of promotional emails at any time by clicking the "unsubscribe" link included in our emails. Please note that non-promotional emails related to your account or transactions may still be sent.
Steps to Exercise Your Rights
To exercise any of the rights listed above, please follow these steps:
Submit a Request:
Visit our website at Finloop Solutions (https://finloop-solutions.com).
Contact us directly via email at privacy@finloop-solutions.com.
Verification Process:
We may ask for information to verify your identity, such as your email address or account details.
If you designate an authorized agent to act on your behalf, we will require proof of authorization and may also verify your identity directly.
Response Timeline:
We strive to respond to all valid requests promptly, typically within the timeframe required by applicable laws.
Appeals:
If your request is denied, you may appeal the decision by replying directly to our response or contacting us at privacy@finloop-solutions.com.
Contact Information for Requests
If you have questions about your rights or need assistance with submitting a request, you can contact us using the details below:
Mail:Finloop Solutions LLC3524 Silverside Road, Suite 35B, Wilmington, Delaware 19810, United States
We are committed to protecting your privacy and ensuring your concerns are addressed promptly.
Retention of Your Information
Retention Periods by Data Type
The length of time we retain your personal information depends on the purpose for which it was collected, as well as legal, regulatory, and operational requirements. Below are examples of typical retention periods:
Transactional Data: Retained for up to 10 years to comply with financial record-keeping regulations. Please note that the retention period for transactional data depends on the applicable jurisdiction and its respective tax laws.
Account Information: Retained as long as your account is active or as necessary to enforce our Terms of Service.
Customer Support Records: Retained for up to 3 years following the resolution of an inquiry or issue.
Usage Data: Retained for analytics and research purposes, typically for up to 2 years, unless anonymized.
Security, Fraud, and Abuse Records: Information reasonably necessary to investigate or prevent fraud, phishing, spam, abuse, misuse, security incidents, or serious violations of our Terms may be retained for as long as reasonably necessary to investigate and resolve the relevant matter, enforce our agreements, protect the Services, or establish, exercise, or defend legal claims.
Such information will be deleted or anonymized when it is no longer reasonably required for those purposes, unless longer retention is required by applicable law or an ongoing legal claim.
Data Deletion
When your personal information is no longer required for the purposes outlined in this Privacy Policy, we will either delete or anonymize it to ensure compliance with applicable laws.
Business and Service Provider Roles
Our Roles as Business / Controller and Service Provider / Processor
Our role under applicable Data Privacy Laws depends on the specific Processing activity and the purpose for which personal information is Processed.
Service Provider / Processor
When we Process Merchant or end-customer personal information on behalf of a Merchant to provide, operate, maintain, or secure the Apps and Services, we act as a Service Provider or Processor, as applicable. In this role, we Process such information on behalf of the Merchant in accordance with the Merchant’s instructions, our Data Processing Addendum, and applicable Data Privacy Laws.
Business / Controller
We act as a Business, Controller, or equivalent role with respect to personal information for which we independently determine the purposes and means of Processing.
This includes information relating to our direct relationship with Merchants and may also include limited separate Processing necessary for our own legal compliance, establishment, exercise or defence of legal claims, or independent security, fraud or abuse-prevention purposes.
Acting as a Business or Controller for such separate Processing does not change our role as a Service Provider or Processor for Personal Information that we otherwise Process on behalf of a Merchant.
Merchants remain responsible for their own privacy notices, lawful bases, consents where required, and other obligations relating to personal information they collect and provide through the Services.
Complaints
At Finloop Solutions LLC, we strive to address your concerns and resolve any issues related to your personal information. This section outlines the steps you can take if you have complaints about our data handling practices and how to escalate concerns if they remain unresolved.
Escalation Process for Unresolved Concerns
If you have questions or concerns about how we handle your personal information, we encourage you to contact us directly so we can address the matter promptly.
You can reach us through:
We are committed to resolving your issues efficiently and transparently. If you are not satisfied with our response, you have the right to escalate your complaint.
Depending on your jurisdiction, this may involve contacting the relevant Data Protection Authority or seeking legal recourse if necessary.
Effective Date
This Privacy Policy is effective as of the Last Update and supersedes any previous versions.
