Commitment to Privacy

At Finloop Solutions LLC ("we," "us," or "our"), we are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, process, and protect your personal information when you:

• Use any of our applications ("the Apps").

• Visit our website at Finloop Solutions (https://finloop-solutions.com).

• Interact with us through any of our services (collectively referred to as "the Services").

This Privacy Policy is designed to help you understand:

• The types of data we collect and process.

• How and why we use this data.

• Your rights regarding your personal information.

• The measures we take to protect your data.

We value your trust and aim to provide transparency about our privacy practices. If you have any questions or concerns about this Privacy Policy, please refer to the Contact Information section below.

Applicability of the Privacy Policy

This Privacy Policy applies to all apps and services (including our website) under the Finloop Solutions brand, managed and operated by Finloop Solutions LLC, a company registered in the United States (3524 Silverside Road, Suite 35B, Wilmington, DE 19810, registration number 3681225). It governs how we collect, use, and protect personal information when you interact with our services.

However, this Privacy Policy does not apply to:

• Ecommerce Platforms: Data collection by platforms such as Shopify.

• Merchants: The practices of merchants using our apps to run their businesses.

• Third-Party Services: Integrated third-party services and tools.

Importance of Reviewing This Policy

It is essential to review this Privacy Policy before engaging with our services. By accessing or using any of our apps, visiting our website, or providing personal information, you acknowledge that you have read, understood, and agreed to the practices outlined here.

If you do not agree with any aspect of this Privacy Policy, we strongly advise you to refrain from:

• Using our apps.

• Visiting our website.

• Sharing any personal information with us.

Changes to This Privacy Policy

Update Notification Process

We may revise this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs. When updates are made, we will:

• Post the updated Privacy Policy on our website at Finloop Solutions (https://finloop-solutions.com).

• Update the "Last Updated" date at the top of this document.

For significant changes that affect your rights or how we handle your data, we will provide advance notice as required by applicable law. Notification methods may include:

• Prominent notices: Displayed within our apps or on our website.

• Direct communication: Email or other direct communication channels, sent at least 30 days before the changes take effect.

How We Collect and Use Your Personal Information

Categories of Information Collected

The types of personal information we collect depend on how you interact with our apps, website, and services. The categories of information we may collect include:

• Contact Information: Your name, email address, phone number, and mailing address.

• Account Information: Login credentials, account settings, and other data needed to manage your user account.

• Service Usage Data: Details about your interactions with our apps and website, including navigation, feature usage, and session activity.

• Customer Support Data: Information provided when you contact us for support, such as the content of your messages and any additional data needed to resolve your inquiries.

We do not knowingly collect, sell, or share personal data from children under 18 years of age. If we learn that a child under 18 has submitted personal information without parental or guardian consent, we will take reasonable measures to remove or delete such information as soon as possible. We will not use such information for any purpose, except where necessary to protect the safety of the child or others or as required by law. If you believe a child under 18 has provided us with personal data, please contact us at support@finloop-solutions.com.

Sources of Data

We collect personal information through various means, including:

• Direct Input: Information you provide when registering an account, making a purchase, or interacting with our apps and services.

• Cookies and Tracking Technologies: Automatically collected data from your use of our website or apps, such as IP address, browser type, device information, network connection details, and other engagement-related data. For more details, refer to our Cookie Policy (https://finloop-solutions.com/cookie-policy).

• Third Parties: Data obtained from external sources, such as Shopify, analytics providers, and advertising platforms when you engage with our services through their systems.

Where We Process Data

Our data processing and operational activities take place in multiple locations to support the functionality of our apps and services. Our primary servers and systems are hosted in the United States.

If you are located outside these jurisdictions, please be aware that your data may be transferred to, stored, and processed in the aforementioned countries. Additionally, your information may be subject to access requests from governments, courts, or law enforcement agencies under applicable laws.

If we transfer your personal information outside of the United States, we will comply with the California Consumer Privacy Act (CCPA) and other applicable laws by ensuring appropriate safeguards are in place. This may include:

• Relying on contractual agreements, such as standard contractual clauses or binding corporate rules.

• Using other legally recognized transfer mechanisms unless the recipient country is deemed to provide an adequate level of data protection under applicable regulations.

How the Data Is Used

We use the personal information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our apps and services, including processing transactions, managing accounts, and delivering updates or notifications. For this type of data processing, we rely on the performance of a contract (e.g., our Terms of Service).

• Security and Fraud Prevention: To protect our systems and users from unauthorized access, fraud, or other harmful activities. For this type of data processing, we rely on our legitimate interest to ensure compliant usage of our products and services.

• Customer Support: To respond to inquiries, resolve issues, and improve the overall user experience. For this type of data processing, we rely on our legitimate interest to assist customers efficiently.

• Marketing and Advertising: To send promotional communications via email, text, or postal mail and display advertisements in stores of users of our services. This may include tailoring our services and advertising based on your interactions. For this type of data processing, we rely on your consent.

• Legal Compliance: To comply with applicable legal, regulatory, or contractual obligations, such as responding to lawful requests or enforcing our Terms of Service. For this type of data processing, we rely either on the performance of a contract (e.g., enforcing our Terms of Service) or our legal obligation (e.g., responding to lawful requests).

We are committed to using your personal information responsibly and in ways that respect your rights while enhancing your experience with our services.

How We Disclose Personal Information

We share personal information with third parties only as necessary to provide our services, comply with legal obligations, or fulfill other legitimate purposes as outlined in this document. Below is an overview of the types of disclosures we may make and the parties involved.

Service Providers

We engage trusted service providers to perform essential functions on our behalf, including:

• IT management and infrastructure services

• Payment processors for secure transaction handling

• Data analytics platforms to improve and optimize our services

• Customer support teams to assist with inquiries and issues

• Cloud storage providers to securely store and manage data

These providers process your personal information solely in accordance with our instructions and applicable data protection laws.

Partners

We collaborate with partners and platforms, such as:

• Ecommerce Platforms: For example, Shopify, which enables the functionality of our apps.

• Advertising Networks: To deliver targeted advertisements, measure campaign effectiveness, and support marketing efforts.

• Integration Partners: Third-party services that enhance the functionality of our apps (including customer support and additional product development).

These entities process information according to their own privacy policies, and we encourage you to review them.

Enforcement and Regulatory Bodies

We may disclose personal information to comply with legal or regulatory requirements or in the context of business operations, including:

• Responding to lawful requests, such as subpoenas or court orders.

• Enforcing our Terms of Service or other agreements.

• Protecting the rights, safety, and property of users, employees, or others.

• Facilitating mergers, acquisitions, or other business transactions (e.g., bankruptcy proceedings).

Affiliates

We may disclose personal information to our affiliates for legitimate business interests, including:

• Managing our operations efficiently.

• Facilitating mergers or bankruptcy proceedings.

• Complying with legal obligations.

• Enforcing our Terms of Service.

• Protecting the rights of our users or others.

User-Generated Content

Our services may allow you to create user-generated content. Please be aware that any content you submit to public areas of the Services will be accessible to anyone.

We do not control who may access the information you choose to share publicly and cannot guarantee that those who view this information will respect your privacy or keep it secure. We are not responsible for:

• The privacy or security of any information you make publicly available.

• The accuracy, use, or misuse of any information you share with or receive from third parties.

Categories of Information Shared

In the past 12 months, we have disclosed the following categories of personal information to third parties:

• Identifiers: Contact details such as your name, email address, and phone number.

• Commercial Information: Records of transactions or customer support inquiries.

• Internet or Network Activity: Usage data, including interactions with our apps and website.

These disclosures are made to service providers, business partners, and affiliates to support the operation and delivery of our services.

Sale or Sharing of Personal Information

As defined by applicable privacy laws, we may have "sold" or "shared" certain personal information within the past 12 months to support advertising and marketing activities. This may include:

• Contact information, such as your email address.

• Usage and interaction data from our apps and website.

Such sharing typically involves advertising partners and marketing platforms to deliver personalized advertisements.

Your Choices

You can opt out of the sale or sharing of your personal information at any time by:

• Contacting us directly.

• Following the instructions in the Your Rights and How to Exercise Them section.

Your Rights and How to Exercise Them

Overview of User Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

• Right to Access / Know: Request access to the personal information we hold about you, including how we use and share it.

• Right to Delete: Request the deletion of personal information we maintain about you.

• Right to Correct: Request corrections to inaccurate or incomplete personal information.

• Right to Data Portability: Request a copy of your personal information in a portable format or have it transferred to another party.

• Right to Opt-Out of Sale or Sharing: Request that your personal information not be "sold" or "shared" for purposes like targeted advertising, as defined by applicable laws.

• Right to Restrict Processing: Request limitations on how your personal information is processed in certain circumstances.

• Right to Appeal: If your request is denied, you may appeal the decision.

• Right to Non-Discrimination: We cannot retaliate against you for exercising your rights.

Managing Communication Preferences

You can opt out of promotional emails at any time by clicking the "unsubscribe" link included in our emails. Please note that non-promotional emails related to your account or transactions may still be sent.

Steps to Exercise Your Rights

To exercise any of the rights listed above, please follow these steps:

Submit a Request:

• Visit our website at Finloop Solutions (https://finloop-solutions.com).

• Contact us directly via email at privacy@finloop-solutions.com.

Verification Process:

• We may ask for information to verify your identity, such as your email address or account details.

• If you designate an authorized agent to act on your behalf, we will require proof of authorization and may also verify your identity directly.

Response Timeline:

• We strive to respond to all valid requests promptly, typically within the timeframe required by applicable laws.

Appeals:

• If your request is denied, you may appeal the decision by replying directly to our response or contacting us at privacy@finloop-solutions.com.

Contact Information for Requests

If you have questions about your rights or need assistance with submitting a request, you can contact us using the details below:

• Email: privacy@finloop-solutions.com

• Mail:
  Finloop Solutions LLC
  3524 Silverside Road, Suite 35B, Wilmington, Delaware 19810, United States

We are committed to protecting your privacy and ensuring your concerns are addressed promptly.

Retention of Your Information

Retention Periods by Data Type

The length of time we retain your personal information depends on the purpose for which it was collected, as well as legal, regulatory, and operational requirements. Below are examples of typical retention periods:

• Transactional Data: Retained for up to 10 years to comply with financial record-keeping regulations. Please note that the retention period for transactional data depends on the applicable jurisdiction and its respective tax laws.

• Account Information: Retained as long as your account is active or as necessary to enforce our Terms of Service.

• Customer Support Records: Retained for up to 3 years following the resolution of an inquiry or issue.

• Usage Data: Retained for analytics and research purposes, typically for up to 2 years, unless anonymized.

Data Deletion

When your personal information is no longer required for the purposes outlined in this Privacy Policy, we will either delete or anonymize it to ensure compliance with applicable laws.

Business and Service Provider Roles

As the developer and provider of this application, we act as both a Business and a Service Provider, depending on the type of data involved.

Business

We act as the Business for data related to Shopify Merchants' use of our application, including information on how Merchants interact with and configure the application.

• In some cases, we may determine how certain end-customer data uploaded by Merchants is used.

• We may use some data to work with trusted partners to provide advertising or personalization services.

• All such activities are conducted in compliance with applicable laws, with appropriate safeguards and transparency measures in place.

• Merchants are encouraged to ensure that their privacy notices reflect relevant practices and that they meet legal obligations regarding the collection and use of end-customer data.

Service Provider

For any personal data uploaded by Merchants to our application, including end-customer data, we act as a Service Provider. This means:

• We process such data solely on behalf of Merchants and according to their instructions to enable them to use the application’s features and functionalities.

• We do not use or share end-customer data for any purposes other than those authorized by Merchants, required by law, or described in this Privacy Policy.

• As a Service Provider, we are committed to implementing appropriate technical and organizational measures to protect end-customer data.

• We assist Merchants in complying with their data protection obligations under applicable laws.

• Merchants remain responsible for obtaining any necessary consents from their end customers and ensuring that their privacy practices align with legal responsibilities.

If you have further questions about how we handle your Merchant or end-customer data, please contact us using the information provided in this document.

Complaints

At Finloop Solutions LLC, we strive to address your concerns and resolve any issues related to your personal information. This section outlines the steps you can take if you have complaints about our data handling practices and how to escalate concerns if they remain unresolved.

Escalation Process for Unresolved Concerns

If you have questions or concerns about how we handle your personal information, we encourage you to contact us directly so we can address the matter promptly.

You can reach us through:

• Email: support@finloop-solutions.com

We are committed to resolving your issues efficiently and transparently. If you are not satisfied with our response, you have the right to escalate your complaint.

Depending on your jurisdiction, this may involve contacting the relevant Data Protection Authority or seeking legal recourse if necessary.

Effective Date